Last Updated: March 26, 2026

1. Return Window

Eligible products may be returned within 30 days of delivery.

2. Return Conditions

• Fabric must be unused, unwashed, and in original condition
• Items must include original packaging where applicable
• Custom-cut, final sale, or specially prepared items may not be returnable unless defective

3. How to Request a Return

Email support@cottonvelote.com with your order number, reason for return, and photos if the item is damaged or incorrect.

4. Refund Processing

Once a returned item is received and inspected, approved refunds will be issued to the original PayPal payment method.

5. Shipping Costs

Original shipping fees are generally non-refundable unless the return is due to our error or a defective product.

6. Damaged or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged or incorrect.

7. Exchanges

Exchanges depend on product availability. Contact us for assistance.

8. Contact Us

Email: support@cottonvelote.com